Privacy Policy

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

We only collect what we need to deliver our services effectively. You can always request to see what information we hold about you.

Your data helps us run our platform and improve your experience. We use it for several specific purposes:

• Processing transactions and maintaining your account security
• Sending you important updates about services you're using
• Analyzing usage patterns to fix bugs and enhance features
• Complying with Australian financial regulations and legal requirements
• Preventing fraud and protecting against unauthorized access
• Responding to your support requests and questions
• Developing new tools that might benefit your financial management

We don't sell your personal information to third parties. That's a promise we stand by.

We store your information on secure servers located in Australia, with backup systems to prevent data loss. Our security measures include:

While we take every reasonable precaution, no online system is completely immune to threats. We encourage you to use strong passwords and enable two-factor authentication on your account.

Under Australian privacy law, you have several rights regarding your personal information. You can exercise these rights by contacting us directly:

We typically respond to rights requests within 30 days. Some requests may take longer depending on complexity, but we'll keep you informed throughout the process.

We sometimes need to share your information with trusted partners to deliver our services. Here's who we work with and why:

All our partners are contractually required to protect your data and use it only for specified purposes. We vet these companies carefully before working with them.

We don't keep your information longer than necessary. Different types of data have different retention schedules:

Account Information: Retained while your account is active, plus seven years after closure for regulatory compliance.

Transaction Records: Kept for seven years as required by Australian financial regulations.

Support Communications: Maintained for three years after resolution to help with similar issues.

Marketing Preferences: Stored until you withdraw consent or close your account.

Technical Logs: Typically deleted after 90 days unless needed for security investigations.

When we delete your data, we ensure it's removed from all systems, including backups, within a reasonable timeframe.

Our website uses cookies and similar technologies to function properly. Some are essential, while others help us improve your experience. You can manage cookie preferences through your browser settings.

We use three main types of cookies: essential ones that keep you logged in and the site working, analytics cookies that show us which features people use most, and preference cookies that remember your settings between visits.

Third-party services we integrate may also set their own cookies. These are governed by their respective privacy policies, which we encourage you to review.

While we primarily store data in Australia, some of our service providers operate internationally. When we transfer information overseas, we ensure adequate protections are in place through approved mechanisms.

These safeguards might include standard contractual clauses approved by privacy regulators, certification under recognized frameworks, or transfers to countries with adequate privacy laws.

You have the right to request information about where your data is stored and how it's protected during international transfers.

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent who discovers your child has provided us with personal information, please contact us so we can delete it promptly.

If we learn we've inadvertently collected data from someone under 18, we'll take immediate steps to remove that information from our systems.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

The date at the top of this page shows when we last revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account.